No matter what season or time of year, LoCarbDiner.com will not be responsible for perishable items sent
by regular UPS Ground or USPS Priority Mail.

What you can do to help:

• Please choose a faster method for shipping when your order includes chocolates, breads or other perishable items. We recommend 3 Day Select, 2nd Day, or Next Day. (Ground shipping may still be OK for many destinations in Maryland, Virginia, District of Columbia, West Virginia, New Jersey, Delaware, and Pennsylvania.) Refer to the map (below) for shipping times to your address.
• If you are placing a large order, consider splitting your order into two orders – one with the perishables and the faster shipping method, and the other with the non-perishables for ground shipping.
• Choose a shipping address where the package will not sit in the heat while waiting for you to retrieve it.
• Place your order for perishables early in the week to reduce the chance of your package sitting in a shipping warehouse over the weekend. (We will usually hold your order until Monday anyway – see below.)
• Check your email and voice mail regularly after you place the order in case we are trying to get in touch with you.
• When you receive the email notice that your package has been shipped, monitor your package's tracking number via the Internet to determine what day your package will arrive. (Check your spam folder! The email notice is sent from "UPS Quantum View" .)

What we can do:

• We cannot cover the costs of a faster shipping method for you.
• We cannot cover the costs of bank or wire fees if you are submitting a payment to our account.
• We cannot offer refunds or replacements for melted or spoiled products.
• We cannot accept returns on perishables of any kind. Reselling them is not permitted by law.
• We cannot offer refunds for products that you do not like. Please make your selections carefully.
• We cannot make claims to UPS for melted or spoiled or delayed items unless you have paid for expedited shipping.
• We cannot contact you if you order perishables and choose ground shipping.

ORDERING OPTIONS
We prefer that our customers order through our web site, www.LoCarbDiner.com. Our credit card processing system uses state-of-the-art "Secure Socket Layer" (SSL) technology, plus a 3-way encryption scheme to ensure the security of your credit transactions.

Due to short-staffing, we are no longer able to take telephone orders unless you are disabled or do not have a computer. Calling and requesting that we take an order for you may delay your order for more than 72 hours. Thank you for your understanding in this matter.

FINAL CHECKOUT
WE STRONGLY SUGGEST THAT YOU DOUBLE CHECK THE ITEMS IN YOUR SHOPPING CART CAREFULLY BEFORE FINAL CONFIRMATION TO MAKE SURE THAT THE ITEMS THAT YOU HAVE CHOSEN ARE WHAT YOU REALLY WANTED TO PURCHASE. WE CANNOT BE RESPONSIBLE FOR INCORRECT CHOICES MADE AT CHECKOUT.

APO/FPO BOXES/CANADA
We no longer ship to APO/FPO Boxes or to Canada.

SHIPPING OPTIONS and RATES
We ship by UPS. Orders received on Saturday, Sunday, or a holiday, however, are shipped on the next business day. PLEASE NOTE: The day of shipping does not count in the Estimated Shipping Time.

We reserve the right to ship via the carrier service of our choice. If a specific carrier is requested please let us know. There may be an additional fee if special arrangements need to be made that are not within our regular shipping methods.

PLEASE NOTE: UPS does not deliver to P.O. Boxes. If you choose UPS shipping, you must include a valid street address with your order. We will gladly ship to your place of business. Sorry, we no longer ship to APO/FPO Boxes.

You will receive an email with your tracking number. Use this number and the Internet link provided in the e-mail to track your order. PLEASE CHECK YOUR EMAIL FOR RECEIPT OF YOUR TRACKING NUMBER BEFORE CONTACTING US. PLEASE DO NOT CALL! You will get a quick response to your email. Calls are usually not returned before 72 hours due to lack of staff. Calling instead of emailing will delay a response to any issues that you need us to address for you. Please respond to us with a copy of your confirmation email in the body of your message so that we can respond quickly and efficiently to your question.

If you live more than one shipping day away from 20901, PLEASE choose Overnight Shipping to ensure that your chocolate does not melt. If you choose ground shipping and live more than one shipping day from 20901, we cannot be responsible for melting. If your chocolates "bloom" or melt put them in the refrigerator

SHIPPING RESTRICTIONS: Breads, muffins, chocolates and perishables are only shipped within the contiguous United States. We cannot ship to FPO/APO Boxes, Alaska, Hawaii or Puerto Rico.

We strongly recommend that you use expedited shipping during the summer months for all perishables: (Protein bars and chocolates or products containing chocolate (including products containing meltable ingredients), breads, bagels, onion pockets, hamburger and hot dog buns. During the summer months we cannot be responsible for spoilage if your perishables are shipped via ground shipping. We also are unable to guarantee any ground shipments no matter the time of the year as temperatures vary across the country.

We believe that our breads are the best tasting breads available.
Therefore there are no refunds if you simply did not like the product.

LEFT BEHINDS (Items Left Out of Your Order)
If we inadvertantly leave an item out of your order, we will either refund the item or we will ship it to you with your next order. Due to rising shipping costs we are unable to ship items that are left out of orders.

RETURNS/REFUNDS/EXCHANGES
We do not offer Returns/Refunds/Exchanges for problems caused by the package carrier. We use confirmation numbers to track and confirm the receipt of all packages. If we are able to confirm a package has been delivered using these tracking numbers, we will not be held responsible for missing packages, especially if you have requested that the signature be waived for your shipment.

Perishables (breads, muffins, brownies and other baked goods) are not returnable as they cannot be resold after they leave our facility.

If you need to return an item, please email us within 14 days of the receipt of your order to discuss the problem first. If an item was damaged in shipping due to our packaging or the shipper's handling, we want to know about this! If you are simply disappointed or dissatisfied with a product, we may accept the return but you will be responsible for the return postage. We cannot refund your purchase price for opened products, perishables (nutrition bars, breads or chocolates), or for products damaged by heat when the shipping/delivery time exceeded one day. Once the returned product has been received and verified back at our store, we will refund your original cost (minus your original shipping fee). Purchases older than 30 days are not returnable.